Exchange Policy

Our Policy

Prescription guarantee

3 months / one time only

If prescription is valid for two years and adjusted by Optometrist, we will exchange your lenses free of charge, three months from the purchased date. This offer is one time only.

Lens guarantee

1 year/ one time only

We will replace lenses in the event of manufacture defects on coating of the lenses within one year of purchased date and one time only free of charge. Subject to inspection.

Progressive lenses adaptation guarantee

2 months / one time only

Two month from purchased date is allowed for adaptation of progressive lenses. If unable to adapt, we will replace your lenses free of charge, one time only, unless upgrades are needed.

Frame guarantee

1 year/ one time only

Frame will be replace with identical frame in events of a manufactures defects within one year of purchased date. This is subject to frame availability and manufacturers’ warranty policies. This is one time only.

Sunglasses exchange

1 week/ one time only

Sunglasses can be exchange one week from purchased date, one time only. Frame and lenses must be in original condition and in original packaging. Store credit will be issued if lesser valued item is chosen. Subject to inspection. No refunds.

Prescription glasses

No refund or exchange on prescription glasses.

All prescription eyewear is custom fitted for individual. Once order has been placed, it cannot be cancelled or refunded.

Contact Lenses

No Returns.

No refunds on contact lenses purchased in-store. Exchanges for the same product with different prescription can be made within 180 days from original purchase date. Exchange item(s) must be in original condition(s): boxes must be unmarked, undamaged, unopened, uncut and unexpired. There are no exchanges or refunds on all astigmatism/toric and presbyopia/ multi-focal products due to specific customization of product.

Holiday Exchange Policy 2020

Thank you for your purchase with us this holiday season.

Gift exchange only until January 15, 2021.

No refunds. Exchange only.

Store credits will be issued if a lesser value item is chosen.

Final sales item, no exchange or refund.

All subject to inspection.

No exchange accepted on Dec. 26, 2020.